Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of smarthomespace.shop
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
R***a –
Спасибо, все очень быстро и как в описании
P***y –
Tal cual esta descrito, son de tamaño pequeño, lo cual esta bien porq así no molesta.
C***r –
Finally I got it and i like it good quality. Thanks
M***o –
works as advertised
A***o –
un pò piccolo ma utile
K***s –
Everything is perfect! Thank you!
Customer –
Good
H***z –
muy bueno, me llegó en 20 dias
C***o –
shipment received. looks to be good quality.
N***s –
igual que en la foto
Customer –
Very practical, helps a lot organising cables. Really like it
7***r –
perfecto
L***r –
Отличная штука, всё соответствует. Отправка быстрая. Рекомендую продавца.
N***v –
Nice.
S***y –
really good.
A***r –
top
V***a –
Супер! Резиновая штука, думаю будет хорошо держать
L***e –
Excelente; llego antes de tiempo
N***a –
polecam
R***a –
El material es bueno, compacto y suave, el envío fue rápido, me gustó mucho. Vendedor recomendado.
M***n –
Нормально. Получил через 2 недели
Customer –
Love it 🙂
Customer –
Bueno
Customer –
Tutto ok.
V***a –
Быстро пришло,качество норм
Customer –
очень удобная вещь
H***k –
Alles bestens
A***v –
как в описании. качество хорошее. на двустороннем скоче. держит крепко
D***r –
Solid rubber, better than expected. Works great with one of those cheap Ikea tables.
L***a –
producto muy bueno para organizar los cables
Y***o –
llegó en buen estado y rapido
V***n –
Отлично!!!
D***r –
Conforme à la description, colle bien! Prend la poussière facilement
P***u –
se pega bien y funciona muy bien.
Z***e –
Very fast delivery!
S***v –
Good one very useful thank you
C***a –
Todo bien excelente
M***i –
good
S***o –
Everything is fine. Thank you store.
Z***c –
All good
F***r –
Igual que en la descripción
J***z –
Todo bien
N***r –
satisfecho con el producto
P***s –
Bene
J***r –
Excelente, viene con adhesivo incluido para pegar al instante.
D***n –
De acuerdo a la descripción llego en perfectas condiciones y antes de la fecha estimada
H***e –
Маленького размера, как и хотела. Провода вмещаются. С продавцом не общалась
L***a –
Отлично, спасибо.
S***a –
material de goma que es maleable pero resistente, pasa bien los cables pero uno plano queda maomeno noma, igual bien para manejar ordenado todo
O***s –
Muy buena calidad y funcional. Recomiendo el producto y al vendedor
E***a –
Sehr gut
K***i –
Thank you
E***g –
Good product in general. But for appliances with thicker cores like rice cooker, hot water boiler the holder will be too small.
F***o –
Llegaron en súper buen estado, si bien son super pequeños sirven y cumplen su propósito. Llegaron mucho antes de lo previsto además el envoltorio es excelente porque es súper grueso lo que evita que por el camino se dañen. Es una muy buena alternativa para los emprendedores. En realidad son mejores de lo que se ven en la página.
Customer –
muy buena
P***C –
bien, parecen un poco más pequeños de lo que se ve, pero no es mucho, está bien.
F***r –
buen producto, muy útil
A***r –
.
R***n –
Everything like discribed. Shipping to finland 4 weeks. Recommended
D***i –
fast
J***s –
ottima, si attacca molto bene alla superficie di metallo della mia scrivania
H***H –
테이블에 쓰려고 구매. 잘 고정되고 보는 것처럼 그냥 잘 붙어만 있으면 될 것 같습니다.
E***a –
great silicone organizer! very satisfied.
M***e –
100% Okay.Thanks.
J***a –
se queda adherido demasiado bien. fue una muy buena compra.
C***z –
todo ok
Customer –
just fine.
S***z –
Muy útil sirve
E***a –
Perfect product. Everything according to the description. Recommended store