Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of smarthomespace.shop
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
D***a –
produto de ótima qualidade deixa seu fone bem mais organizado e acessível
K***a –
Es de muy buen material y resiste bien el peso de los audífonos, recomendando 10/10✨
Customer –
Excellent stand, fast shipping (two weeks to St Petersburg).
D***a –
Quedó super, es de muy buena calidad
K***e –
This stand is perfect! I love it!! It is sturdy, the top part the holds the headphone band does bend but I’ve had headphones on it for a couple of weeks and it has not broken. The pink also perfectly matches the Razer Kraken Hello Kitty and Friends headphones!!
N***n –
tres joli et qualitatif
Customer –
Calidad/precio recomendable.
Customer –
Es tal cual se describe, sostiene los cascos perfectamente y tiene una altura adecuada. Los colores son muy bonitos y es muy fácil de armar. A pesar de que tardó un poco en llegar, ya que lo pedí en diciembre y llegó ayer, merece la pena por el precio.
Customer –
Chegou e estou muito feliz sempre quis um desse mas é muito caro aqui no Brasil, veio certinho
C***a –
bom, cumpre com oq promete. achei muito fofo
Customer –
really cute : D
W***s –
Base ótima, muito linda e serviu muito bem, fácil de montar
B***o –
Melhor do que eu esperava!
J***p –
llegó súper rápido y es tal cual en la foto, buena experiencia
C***a –
Se demoró un poco en llegar pero valió la pena porque me encantó, muy resistente y su tubo es de fierro, quedé muy conforme<3
8***r –
мои розовые кракены как родные висят! все очень быстро и супер качественно!
C***r –
Product arrived today, a little bit slow, but that is to be expected. Product is as seen in the photo. Top piece that your headphones sit on is made of rubber. Pole is a sort of aluminum. Bottom stand is plastic. Looks nice and worth the money!
V***r –
Cute and sturdy!
L***r –
Buena calidad y se mantiene al dejarlo. Cumple con lo que necesitaba
Y***o –
Nice !!
M***m –
Bem embrulhada, veio desmontada e foi fácil de encaixar. O cabo é brilhante e as outras duas partes são de plástico. Esteticamente muito bonita!!
M***r –
Muito bom! Chegou bem rápido
A***r –
cumpre o que promete.
A***s –
Nice
S***i –
good quality
J***z –
Muy conforme con el producto, es bastante firme y simple
C***M –
Me gustó mucho. Es sencillo y muy práctico. La construcción y sus materiales están bien por el precio. Si lo recomiendo.
M***a –
шикарно
Customer –
looks good holds my headset no issues
S***a –
Очень быстро пришло. Спасибо <3
A***v –
как на фото,
Customer –
está súper bonito me encantó!
Customer –
el envío rapidísimo, pensaba que quizá por su precio iba a ser de muy mala calidad y para nada, súper contenta, muy fácil de montar y muy buenos materiales
S***a –
сама подставка мне понравилась. я думала, она будет больше, но наушники вполне комфортно помещаются на ней. Было много минусов в доставке – товар пришел через месяц, хотя то, что заказывала одновременно с ним тоже из Китая, пришло за 2 недели. Плюс, по России посылка не отслеживалась вообще, я даже не знала придёт ли она в итоге. Заказала 2 подставки – себе и супругу, нам нравится. Но с такой доставкой заказывать или нет – хз.
A***e –
Material de buena calidad, no se siente frágil. Soporta adecuadamente los audífonos. Me encantó. Recomiendo.
N***v –
Пришел целый и невредимый, в разобранном виде, собрал…поставил.,повесил, Продавца рекомендую, покупкой доволен.
J***a –
Product is as described
C***s –
Se siente de buena calidad y rigidez
C***M –
Perfecto para poner los audifononos, por su precio merece bastante la pena si quieres tener el cuarto ordenado.
R***u –
Suporte bom, de boa qualidade. Só fique atento com sua altura, pois infelizmente é baixo para o meu fone.
C***r –
Es igual a la imagen, súper recomendado .