Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of smarthomespace.shop
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
V***v –
Долетел в почтовый ящик в Минске за 2 недели!!! Это так круто!!! Коврик понравился очень! Все как в описании. Продавец отправил посылку сразу. Рекомендую продавца и его магазин!
N***e –
Good and stabil
A***n –
انه معطوف جدا جدا تم التوصيل الى سويسرا محلسي اسبوعين
S***o –
sirve para lo que es y corresponde al precio aunque tardo un poco más de lo normal todo bien
N***h –
fast shipping, product is fine not great, the handrest pad is so low and weak..
C***r –
Exactly what you would expect for a 2.50$ item. No rubber grip costing on bottom, weighs nothing, no gel. Would probably spend double and buy something much more lasting.
Customer –
Producto igual al de la foto, venía un poco doblado pero debió ser por el envío, muy satisfecho
A***v –
Сначала было немного неудобно, но в итоге привык и это лучше чем на просто столе. Правда если долго работать, то она может стать немного мокрой от пота. Однако материал приятный, тем более за такие деньги.
R***z –
Pues de acuerdo al precio está bien la una queja es que la almohadilla es muy delgada y poco firme, en poco tiempo se sumirá por completo.
K***g –
Ordered Nov 14th, got it Dec 1st. It’s good, comfy. Beautiful red.
L***R –
Es la segunda vez que compro, porque es muy rápido el envío, y de muy buena calidad. Seguiré comprando. 100% recomendable
Customer –
The bumpy part is some kind of cushion. Not memory foam or gel. But it does the work. Very bright neon orange. Beautiful. It came folded. Wish it came flat.
A***v –
Непонятно, почему у продавца не хватило мозгов скатать коврик в трубочку? Что теперь с этим делать?
Customer –
Perfect. Good in quality. fast delivery and highly recommended.
M***a –
muy comodo . solo creo que le falta una película plástico para evitar se ensucie
Customer –
Fantastic Item! Very Kind eBayer! Super Trustworthy! Thank you very much.
T***r –
Great Product Recommend this store
Customer –
embora seja um pouco pequena, é exatamente como na foto.
F***r –
bien coussin un peu bas
Customer –
соответствует цене)
I***e –
Good item.good store
J***r –
Parecia melhor no anuncio, material muito simples e frágil.
A***a –
thanks very good condition
Customer –
very good product…love it thank you soo much❤️it’s very good…hope to shopping more iteams from your shop
A***t –
the goods well, the colour is great and it’s great.
D***a –
good
H***u –
good
D***a –
Хорошая
V***s –
a bit to small, but all in all ok.
I***v –
Аккуратный небольшой. Как раз для девушки или девочки отлично подойдёт.
H***e –
So good I ordered a spare one!
W***m –
Good product and very comfortable for the wrest❤️
A***z –
Muy buena calidad y tamaño adecuado. El mouse se desplaza sin dificultad y la sensación del cojín brinda el soporte necesario. Excelente producto.
Customer –
good product perfect thank you store …
A***v –
Коврик хороший, сделан качественно. Цена приемлемая.
Customer –
La calidad no es muy buena. Pero para quien no usa mucho es suficiente.
L***n –
отличный товар. до Еревана 30 дней
T***y –
very comfy to use
D***n –
super fast delivery. good quality
M***a –
Thanks store . පට්ට ඈ
E***S –
esta muy cómodo usarlo, yo no tenía ningún dispositivo
O***r –
Спасибо!
A***r –
recommend store good product
C***r –
produto demorou um pouco mais chegou conforme a descrição
I***r –
Utile e comodo
A***r –
good item
A***a –
Good
Customer –
Très bien pour le prix un peu fin la base ..
D***o –
fast shipping to srilanka. Good product.very comfortable. thanks to store
K***n –
Quality product. Fast shipping. Recommended.
S***a –
Nice product
D***o –
Excelente producto, buena calidad y llegó antes de tiempo
M***z –
Muy bueno
A***r –
коврик нравится.удобно,качество хорошее
M***l –
Good one. Arrived on time in good condition.
T***s –
A parte que apoia o pulso não é tão firme, mas como mousepad normal é bom.
S***s –
Boa qualidade, bem embalado e preservado.
V***e –
Tue pads has arrived. Practical small size, but they are not anti-slip.
Customer –
good item fast shipping. recommended store.
I***r –
Коврик небольшой, как в описании, без брака
T***h –
Nice product love it
J***a –
Es de baja calidad
I***i –
מצוין כמו שחשבתי
A***i –
Best quality. recommended store
R***m –
good cushion thanks
Customer –
very nicely packed product.Reccomend this store. Thank you
Customer –
like in picture. nice.
L***A –
It looks the same as in the photo. I am very happy with my purchase 🙂
S***r –
es exactamente como en la imagen
J***n –
Muy buen producto
S***r –
Good quality for the price. Good material.
F***n –
It’s a baby mouse pad, it’s much smaller than you imagine and it’s not that high quality
R***v –
коврик из пенопласта мне не понравилось г**** полная думал резина будет
K***r –
Good Mouse Pad. Fast Delivery. But Small.
Customer –
හිතුවට වඩා ගානෙ හැටියට quality එකක් තියෙනවා. දවස් 20ක් ඇතුලත ලැබුනා. එල ! recommended
I***y –
Fast delivery. Cheap item. Poor quality.
P***r –
я вдячний що посилка прийшла як найшвидше
Customer –
Arrived very late.
S***n –
fast delivered
L***o –
Por el costo no está mal aunque el producto no es muy bueno , es mejor invertir un poco más
A***a –
ok
N***r –
bueno!
L***. –
good
A***a –
thinner then i expected
A***r –
very comftorable
K***r –
Alles bestens.
G***f –
This is my second order. Pads are good and soft to the hand palm. Irecommend
K***i –
good product
Customer –
It’s good as the mentioned in description.
V***z –
Todo perfecto. Llegó muy rápido. Recomiendo al vendedor.
G***a –
muchas gracias
H***a –
as described.satisfied
Z***z –
Очень тонкий коврик
B***s –
Llego rápido, es como en la imagen, los materiales se notan un poco deficientes pero están bien para el precio
G***e –
ideal
Customer –
Entrega super rápida e produto espectacular. Recomendo.