Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of smarthomespace.shop
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Customer –
Kargo sağlam geldi.umarım derdimize çare olur.Kurulumu da kolaydır umarım.Çalışıyor mu göreceğiz
J***s –
llego rápido bien protegido tal cual lo descrito luce de buena calidad ahora solo a probarlo
С***т –
Пришло все как на картинке.Запаковано хорошо. задержалась посылка на 5 дней
G***t –
tres bonne qualite a voir a l usage
C***r –
producto de calidad buenos materiales totalmente recomendable, vendedor muy atento envío muy rápido en 1 día y contesto todas las consultas muy responsable, por todo muchas gracias
F***r –
Instalada y funcionando envío rápido y sin pago de aduana. Muy fácil de configurar
V***h –
Достаточно быстрая доставка. Сигнализацию ещё не проверял, если будут ньюансы, потом отпишусь. Пока ставлю авансом пять звёзд. Визуально все очень качественно и красиво. Пластик не дешёвый, зазоры точно подогнаны. И вообще в руках держишь, чувствуется вещь, не дешовка. Покупал на распродаже, был готов увидеть китайскую штамповку, но нет, повезло с выбором, сделано все на “уровне”. Батарейки специально сфоткал. В датчике движения стоят 2 шт обычные мизинчики ААА на 1,5 V А в датчике на дверь одна таблетка CR2032 на 3V. Пока покупкой доволен. Позже напишу о проверке на работоспособность.
A***v –
до Красноярска дошло за 20 дней, с момента оплаты, получал на почте, качество хорошее, полностью рабочие, в комплекте с батарейками CR2032, и ААА, настроил к wi fi без сим, работает, всем советую, упакованно отлично в пупырку. it reached Krasnoyarsk in 20 days, from the moment of payment, I received it by mail, the quality is good, fully working, complete with CR2032 batteries, and AAA, configured for wi fi without sim, works, I advise everyone, packed perfectly in a bubble.
W***a –
Excelente producto,envío rrapido lo recomiendo
N***s –
لم يتم تجربته بعد سأترك ملاحظات لاحقا ارسلت رسالة للبائع في انتظار المساعدة
J***s –
demomento haciendo pruebas. Muy estética. Buen alcance. Me falta la instalación definitiva y probar todos los sensores
M***G –
de momento todo bien cuando la instale pondremos fotos dire como funciona
M***q –
Just Received its in good quality. It will take about a month to deliver.
E***a –
Пока не подключали в дом, но орет очень громко. Приложение на русском
S***o –
the product came well packaged, without any damage. The post was quick and came with all of the ad description items. I will take the test and return to commenting.
F***a –
Arrivo prima del previsto
V***r –
Магазину спасибо, всё пришло достаточно быстро +-3 недели ПЛЮСЫ: Качество сборки и пластика на 5 балов (из 5) Встроенные батареи Три беспроводных брелка (очень хорошее качество сборки) Три чипа в комплекте Достаточно громкая сирена ЖК экран МИНУСЫ: Подключение питания и сирены с боку на панели. (После установки будет торчать куча проводов) В связи с этим нет возможности сделать красивую установку. Сим карта установлена не скрыто. Поэтому можно легко её извлечь и система будет бесполезна. Маленький экран (без сенсора) PS: Можно писать много, ограничения по количеству символов. Данная система для охраны ** – гаража, дачи, подсобных помещений в частном доме и тд. Для квартиры считаю не подходит (есть опыт с другими системами). В данной системе надо прятать основную панель. Так как её не проблема деактивировать .
Customer –
Marche très bien et facile à installer
H***y –
It does use a GSM system so it needs a SIM card but those are cheaper and easier than an expensive monthly plan
Z***r –
Bought this security system as we have been getting reports of burglars in the area. This is ad great set as it comes with everything you need.
M***t –
colis reçus très rapidement et en très bon état, conforme à la description, très bonne conception, je recommande le produit et le vendeur.
Y***z –
excelente producto, buena calidad. cuando se activa la alarma, te envía notificación por SMS, Llamada telefónica y mensaje en la aplicación Tuya. recomendable
X***x –
MANQUE NOTICE EN FRANCAIS
D***v –
Всичко е така както е описано! Като я тествам ще дам коментар!
C***a –
excelente producto , tanto el producto como los accesorios son de buena calidad
H***a –
El equipo es funcional completamente, fácil de usar y demás, lo que no te dicen es que es obligatorio usar un amplificador de señal sin este los sensores no los detecta a más de 20 pies
E***y –
спасибо большое доставили быстро
A***d –
O alarme é super pratico e facil de instalar. Funciona muito bem junto ao aplicativo smart life tambem
Customer –
ottimo allarme , ordinato il 13 gennaio arrivato il 22 gennaio ,tutto ben tracciato. Antifurto veramente top , facile da usare , si associa tutto velocemente. App e configurazione in meno di 2 minuti e facile comandare dal telefono tutto. Unico che il filo di corrente non e’ nascosto dietro la centralina quindi se si apprende a muro non viene nascosto (meglio la versione touch che ha il case con i fili e SIM dietro). venditore consigliato per velocità tutto come da foto, integrerò con altro . ottimo promosso
R***r –
Доставка до Курска с момента заказа до получения посылки заняла 18 дней. Трек прослеживался. С продавцом общался. Просил о возможности прислать прибор со скоростью интернета 4G и инструкцию на русском языке. Получил ответ, что требуется доплата в сумме 10 долларов, а инструкции на русском языке у них нет. Выслал видео на английском языке. Товар упакован в пакет. Две коробки с датчиками движения слегка помяты. Повреждений нет. Укомплектовано согласно заказу. Качество прибора оценю после настройки и включения в работу, но внешне всё выглядит очень привлекательно. Инструкцию на русском я скачал с интернета и распечатал. Продавца рекомендую.
V***k –
Все класс
E***n –
works out of the box. so far happy
A***n –
Todo en orden. Funciona muy bien el equipo y no tardo mucho en llegar.
Customer –
все качественно, очень простая настройка, быстрая доставка.
L***e –
Hello very fast delivery thanks all battery inkluded
R***r –
buena calidad vamos a instalar y dejo mis comentarios. llegó en 20 días
Customer –
The product arrived in 22days. The packing wasn’t perfect but the goods are in great condition and everything is working!
V***i –
super veloce la consegna 12 giorni in anticipo
D***c –
Livraison en 9 jours satisfait pour le moment a voir dans le temps
Q***r –
Easy, wireless, batteries are long
N***r –
The app interface is user friendly. The sensor is sensitive and reliable.
K***r –
The system comes packaged nice a secure, which I am thankful for since the deliver person wasnt gentle dropping the box on my porch.
S***r –
it is easy to install and works great.
Q***r –
quick and easy installation.
I***r –
Pretty good security system
I***r –
Installation is simple. The system connection is stable and working normally.
F***r –
It took me less than an hour to install it it works great
G***r –
It works with Alexa and my husband is very happy
H***r –
This is a pretty good product. The app has many configurations
T***r –
Simple and convenient installation
M***e –
Excelente producto, llegó antes de lo programado, envío muy rápido y muy fácil de instalar, todo excelente, gracias
D***o –
100% já instalei chegou hj 21/02 estava previsto chegar 5/03 chegou rápido hoje vai ser a primeira noite com ele
J***z –
Producto exacto a lo ofrecido, solo queda probarlo.
M***x –
Réception avant la date Configuration plutôt difficile pour faire l’apprentissage avec le WIFI, utilisation de l’application TUYA SMART sinon impossible. Cela semble fonctionner correctement Pour le prix je recommande.
V***z –
Muy buena alarma para el precio que tiene. Es la segunda que compra. Una para casa y ahora otra para mi autocaravana. Falta comprobar la duración de las pilas de los sensores. Facil de configurar. Contento. Envio rapidísimo a España.
Customer –
Not yet tested, but as described.
D***n –
Produto muito bom, recomendo.
7***r –
Суперкачество.Батарейки в комплекте.Установка простая. Датчики минимум ложных срабатываний.
F***u –
Plutôt facile à paramétrer. Manque une notice en français
L***i –
Nice for the price. Recommended
K***s –
buenos días a todos le comunico que este producto si vale la pena comprarlo excelente buena calidad suena fuerte bonito diseño confortable felicitaciones para el vendedor estoy muy feliz muy contento la entrega duro en 10 días en recibirlo pueden comprarlo es un producto muy bueno se lo recomiendo a todos aquellos que quieran comprar un sistema de seguridad para su casa este es bueno no se arrepentirá
F***D –
Bon produit facile à installer emballage un peu léger
S***o –
Buena. a veces el sensor de Movimiento da falsa alarma, porque detecta cualquier pequeño movimiento. Tal vez en lugares totalmente cerrados si funcionaría bien el sensor de movimiento. Los demás sensores excelente, suena la alarma cuando se abre la puerta o la ventana
B***r –
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L***r –
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R***l –
משלוח מהיר תוך 9 ימים בארץ אצלי
M***r –
null
A***r –
null
F***r –
null
I***r –
null
J***r –
null
E***A –
O produto chegou muito bem embalado, com todos os acessórios que foram pedidos. Depois da instalação deixarei outro comentário.
N***a –
Gostei muito excelente só não estou a conseguir emparelhar com app no iPhone .
G***s –
perfeito, fácil instalação, tudo de bom. 15 dias até minha cidade, nordeste.
N***n –
Very good recommend
J***o –
Produto de prima qualidade e fácil instalação. Entrega rápida e vencedor atencioso. Tudo funcionando perfeitamente, mas não testei com chip.
Y***m –
i use it for my room only not all the house and its very good, tuya app makes it simple to use !!
M***n –
Especially good, responsive, high quality and low price, you can rest assured when there are only the elderly and children at home!
E***a –
Excelente producto. Idéntico a lo esperado, funciona perfecto y fácil de configurar.
L***r –
Envio muy rápido, recibido en dos días, a la espera de configurarla.
T***k –
the quality item is bad. do not touch the control panel and it works itself. if you want input password system not allow full write numbers.
L***s –
alarme muito bom recomendo a todos….estou usando na igreja há quase três semanas até agora nenhum alarme falso funciona muito bem pelo aplicativo e wi-fi….muito fácil a instalação.
R***s –
exatamente como no anuncio não fui taxado. recomendooo
D***s –
El envío fue rápido, llegó mucho antes de lo esperado, y llegó completo.
N***r –
thank you, Order ID: 8149156246055378 Order placed on: Apr 26, 2022 delivered 09 May. Wish all deliveries were so quick. thanks again.
L***e –
Muy buen producto, fácil de instalar y configurar. Llegó en menos de 20 días a Chile.