Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of smarthomespace.shop
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
T***r –
взяла во второй раз,отлично ,мне нравяться.
T***n –
make life a lot easier
O***r –
пока не пробовал
M***m –
bof pas terrible je peux pas outilise mon gaz
D***y –
Does the job as described
A***n –
Осталось понять насколько практичная вещь.
Anónimo –
I’m very satisfied. Thank you.
M***s –
Adorei
0***r –
zgodne z opisem, odporne na ogień. polecam
K***a –
five star
E***e –
Top
P***u –
It is kink of thin but it look oK.
J***a –
Calidad excelente además llego después de pedir varias con otros vendedores. Gracias.
Anónimo –
Polecam
Z***a –
Muy Útil y llego antes de lo esperado.
D***a –
ça marche
T***n –
Great products
A***r –
Bien reçu
E***a –
Товар пришёл, ещё не пробовала
Anónimo –
good
M***w –
Отличная вещь. Большие квадраты. Рекомендую.
E***a –
дорого
C***M –
Excelente producto. Muy útil. Llegó muy rápido por lo demás. Recomendado 100%.
S***s –
bien
M***n –
Highly recommended but shipping very slow
N***a –
Надеюсь не будет гореть при пользовании
C***y –
Great item and service A+
G***k –
חשבתי יש בזה יותר מאחד
D***n –
Пришла посылка быстро. Пока не использовал.
F***a –
Muy buen producto
T***e –
O produto é de boa qualidade.
F***r –
article reçu abimé
Anónimo –
проверенное временем изделие.
A***a –
tá fix mas nao perfeito, a ver se nao volto ao tradicional que é a prata
P***p –
its quiet nice
A***v –
Пришло за неделю
M***m –
Спасибі, все вчасно та швидко доставили. Підійшло на плиту, якість
U***r –
Thank you..
N***r –
заказ пришел быстро, всё нравится
Anónimo –
Bien reçu
R***i –
o produto é mais fino do que parece.
S***c –
Ça va pour l’instant il résiste
I***v –
thank you+++++++
A***z –
Bien.gracias
B***f –
ممتاز
S***z –
Gracias es lo que pedí
Anónimo –
всё хорошо,быстрая доставка!
R***s –
Muy bueno, es segunda vez que pido
Anónimo –
Exacto el material resistente sin daños
D***n –
good
Anónimo –
Excellent thanks
D***a –
🙂
C***l –
Nice!
J***z –
lo recomiendo
5***r –
Товар пришёл во время описание точное.
S***k –
아직 사용하진 않았지만 사진그대로 좋아보입니다.
5***r –
Średnio praktyczne. Szału nie ma
Anónimo –
Норм
Z***a –
Дороговато для такой бумажки. А так все соответствует описанию.
R***r –
всё подошло
Anónimo –
поступление посылки не в выбранный пункт!!!
C***R –
llego como se solicito
N***n –
OPK
V***v –
Ткань типа стеклопластик, я думал силикон.
W***g –
A+++
M***i –
,быстро прошло
A***v –
заказ получил,всё отлично
Anónimo –
produto muito bom de qualidade e chegou rápido
M***a –
Calidad menor que la esperada
O***o –
все супер
R***o –
buena calidad tardo mucho.
Anónimo –
непонятные штуки, огня вроде не очень боятся, но подходят исключительно на плиту. на варочную панель не подходят.
С***к –
все норм, доставили быстро
L***i –
לא משהו
E***n –
Cool
Anónimo –
bien
D***v –
на вид норм, будем пробовать
V***N –
супер
L***P –
great
1***r –
Все прекрасно. Не мятое. Упаковка хорошая
D***v –
хуйня бесполезная выкинул нахуй
J***a –
parait pas mal
S***v –
хорошие
S***r –
Быстро. Спасибо продавцу.
E***a –
muy bueno
D***i –
Заказываю во второй раз. Качество хорошее. Доставка в Беларусь за 3 недели. Рекомендую.
R***a –
muy práctico y fácil de lavar
6***r –
Всё пришло, спасибо.
S***n –
Приехало быстро. В работе не проверял.
M***i –
article conforme à la description. merci
Anónimo –
Excelente
U***r –
Выглядят хорошо. А как в работе пока не известно.
Anónimo –
5 packs of 4PCs Stove Protector Cover arrived carefully packed, not damaged. There is second shipping. Recommend protector covers, recommend store.
V***y –
доставили общей посылкой на НП. ОТЛИЧНАЯ ВЕЩ, ПОКА СИЛЬНО НЕ ПАЧКАЕТСЯ, РЕКОМЕНДУЮ. буду покупать ещё. лучше чем из фальши, которые продаются у нас.
Anónimo –
ok. Wymaga dopasowania do kształtu paleniska.
И***в –
соответствует
Q***m –
good product
P***g –
Wszystko przebiegło sprawnie towar zgodny z opisem
Anónimo –
לא איכותי
S***i –
Perfect
I***Q –
Good
F***e –
Store was fine but didn’t like the product. It doesnt stick to the stove and keeps moving around. The wholes are not big enough for the exits so not really useful.