Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of smarthomespace.shop
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
E***r –
El producto llegó rápido aún que el cabezal es un poco estrecho y se suelta
G***r –
держит очень слабо
L***h –
Alles super
K***s –
사진만 보고 구매 했는데 좀 지저분하고 그냥 그래요
S***r –
держатель сам по себе не плохой но не для больших смартфонов не держится падает от веса ((
N***a –
раздвигали, чтоб вставить телефон всеми подручными средствами. Без физ.силы не так-то просто. Пока стрёмно вешать телефон без одеяльца внизу)
A***r –
items as described. thank you
V***b –
perfect little stand. it’s so versatile. love it
V***a –
заказала 15 11 забрала с укр почты в Харькове Украина 3.12
S***b –
Produit sympa mais les ventouses sont de qualité moyenne. Pour un usage domicile ça va.
J***k –
The item arrived today
I***o –
La caja esta aplastada y les ventosas están deformadas por lo que no pegan bien
Customer –
es una pasada!
M***x –
not come
L***l –
Не очень
V***o –
выслал подобный, – короче на 10 см
A***a –
joli
V***k –
пришло всём хорошо но на не глянцевых поверхностях держаться плохо
V***k –
пришло быстро но не то что заказал. заказывал на 10 липучек а пришло на 8 на стекле и глянце держится хорошо
M***n –
waste of money, the peice that holds phone is too small, broke while trying to fit phone, managed to fix it but the bit that holds the phoneitself is cheep and unusable
G***m –
Пришла быстрее, чем сообщал продавец, но она не держит телефон (у меня 11 pro max), вроде присосками держится хорошо за поверхность, но когда вставляешь телефон – всё падает вместе с телефоном. С продавцом не общалась, посылка пришла открытая и коробка вся мятая, видимо на таможне открывали.
I***a –
Спасибо.
C***a –
se rompió nada más poner el teléfono
C***s –
very good. very stable.
L***y –
very accurate description, but I have not used it yet.
A***o –
Good buy, fast delivery, suction is good
Customer –
차동차 유리 또는 타일 등 사용 할 수 있는 곳이 많다. 잘 작동한다.
5***r –
Удобная
Customer –
All ok!
W***e –
It is good I got this for my son Xmas as we didn’t get the one that we ordered from elsewhere
E***A –
Посылка пришла описание соответствует.
Customer –
Чтебы крепче столо, необходимо обязательно немного смочить “липучки”. На деревянной поверности не держит, хотя пробовал без смочения водой. М.б. если смочить и на этой поверхности держалось бы…
M***r –
lindo demais
R***B –
Прийшло за 3 тижні.Тримає на гладкій поврхні досить міцно, але не довго …
G***r –
parece de buena calidad las ventosas son fuertes pero pierden la presión con el tiempo. El soporte es moldeable pero rígido aguanta bastante peso por el momento todo bien, valoraré más adelante si algo estuviese mal. recomiendo
D***o –
Привет пришло брак
M***e –
класная , хорошо держит форму и телефон
T***k –
держатель классный
E***r –
No se agarra tan bien en cualquier superficie
Customer –
Impeccable bonne qualité
R***n –
ממש מרוצה נראה טוב וחזק מאוד, עובי של אצבע
G***a –
Parfait a voir ds le temps
Customer –
I’m really not happy with the product, it doesn’t stick to any of the surfaces for more than a few seconds at every time
Z***s –
bardzo długi czas realizacji i brak kontaktu ze sprzedawcą
L***e –
o artigo não é mau e parece cumprir o que promete mas os acabamentos dão-lhe uma sensação de produto barato e mal acabado. as ventosas são disformes. não é um produto premium mas pelo preço que custa não está mau.
Customer –
Se ve un poco frágil el agarre que sostiene el móvil. Pero en lo demás todo bien
N***o –
Слабо держит телефон. От веса падает. На плитку не крепиться.
Customer –
the goods correspond to the description. standard delivery time
G***a –
igual a la imagen
Customer –
Top
S***a –
Parfait !
0***r –
спасибо, пять звездочек, но зато, что ответственный продавец и быстрая доставка. несмотря на 10 присосок отваливается. крупнее телефона ничего не вставить, если только прикрутить другой размер. сделано качественно, приспособлю. Рекомендую 🙂
J***a –
good
J***e –
Cool, not sticky enough.
H***e –
The suction cups aren’t powerful enough. I have an average sized phone. When I try to use this in one of the positions in the pictures, the cups slowly let go and it just falls over. The only way this works is by wrapping it around something. But it was really cheap so how much can I complain?
J***f –
Соответствует описанию
U***r –
nice
P***a –
cool!
M***k –
ok
D***k –
produkt nie dotarł
P***d –
won’t stick well with S21 ultra . falls off non stop
A***s –
Super gadżet bardzo przydatny
Customer –
es perfecto y muy fuerte se adiere bien a cualquier base.
N***t –
amazing
L***e –
it’s ok, the quality is not great but it’s functional. The suction cups are ok to hold a fixed position but not to bear the actual weight. The clamp is strong, hold well a large Mi11.
L***o –
Product looks a lot bigger on the ad
L***w –
Works exactly as described. The only downside is you can’t lock it in place so it rolls around but it’s easy to get it in the proper position to hold its place. Holds really well to the tile and works exactly as I’d hoped. Colour is a little brighter than in the picture. I wish it came in white but other than that it’s great.
Customer –
Не держится