Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of smarthomespace.shop
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
M***s –
super
D***v –
если помучиться, то можно добиться хорошей фиксации.
N***r –
Товар пришёл быстро продавца рекомендую
V***k –
Хорошо держат наушники.
Customer –
Perfectos para mantener tu audífono en su lugar y evitar caídas, sobre todo al practicar actividad física. No son incómodos ni pesados, solo debes cuidar no tapar el micrófono con el agarre. Producto y vendedor recomendados.
I***v –
Всё хорошо. Для TWS 12+ подошли.
V***v –
все отлично
V***v –
Из всех конструкций дужек для наушников наверное самая удачная
M***o –
товар очень хороший. Довольно удобно держат наушники в ушах, не выпадают и не потеряются уже. Посылку очень быстро отправил продавец Доставка быстрая. До Краснодарского края за 10 дней. Продавца рекомендую
D***d –
Super
Customer –
great product
F***s –
Não e 100% prático más ajuda muito a não perde o fone do ouvido.
F***i –
Tutto ok
M***r –
Gracias, ahora puedo correr sin preocuparme por perder mis airpods apple.
R***t –
Llego muy rápido producto tal como lo describen, recomendado
D***v –
Очень неоднозначная вещь. Нужно пробовать носить. Кое как зацепил на ухо, все же не очень эффект. Жёсткости мало. Внутрь бы что то вроде проволоки или какой то гибкий стержень. А так прям мягковато. Хотя на наушник садятся плотно. Уши фрибадс 4 поколения.
Customer –
buena
O***k –
Всё как в описании, силикон мягкий не натирает, сидит плотно.
O***o –
Super identique à la photo et tient bien rapidité et qualité sont au rdv très bon produit merci
S***r –
Poor rubber
I***a –
Хорошие, мне нравится.
N***a –
they really do work great
N***a –
отличная штука рекомендую . а то устал терять наушники!
J***z –
Todo bien
I***c –
Excelent
P***z –
Es un poco blando creo que igual se pueden caer los airpods
M***r –
Excellent! Fast shipping!!!! 5+++
L***s –
Se ajusta a la descripción calidad precio
7***r –
Excelente!. Muy comodo por el material y seguro!!
A***a –
Даже на мои jbl 200 с натяжкой налезли)
R***r –
Всё отлично! Только каждый раз снимать перед зарядкой напрягает (
Customer –
very good
S***s –
доставка 2 недели. для меня очень быстрая доставка . силикон кажется
Customer –
The strap whole was too tight for the airpods and it ripped while i was placing them in
A***a –
muy suaves, esperemos a ver cuánto duran por el momento se ven bien
E***a –
Chegou bem embalado, produto extremamente barato e funcional. Feito em borracha flexível que se adapta bem a orelha sem causar incômodo. Uma das melhores soluções para evitar a perda desses tipos de fones. Pude fazer uma corrida e andar de bicicleta sem me preocupar com o receio do fone cair. Recomendo a compra, eu mesmo vou comprar mais.
J***z –
Útil
R***r –
Понравились. Мягкие, страхуют от падения. Куплю ещё чёрные дочке.
3***r –
Se ha roto al intentar meter el soporte.
G***a –
oggetto conforme alla descrizione
Y***v –
заказ получил. Большое спасибо. Продавца рекомендую.
E***a –
Очень долгая доставка, пока не пробовала
E***n –
На QCY T13 натянул, нормально держаться, хоть и мягкие, но не слетают, на уши не давят!
F***o –
productos según la descripción Gracias
V***v –
товар очень удобный мягкий наконец то можно бегать с наушниками
B***e –
muy útil, lo utilizo y va muy bien , recomiendo , no pesa y fácil d poner ,
Y***a –
lost 1 already
C***e –
queda un poco suelto en el oído
Customer –
Item as described, good quality, my recommendation
L***o –
Se adaptan para los audifonos i12, pero hay que tener en cuenta q son blandos y no rígidos, además de que es no es rápido/fácil meter los audifonos por lo que es práctico si se te caen solos cuando están sentado
A***v –
материал, на мой взгляд, немного жестковат. есть дискомфорт.
P***r –
Me llegó a la puerta de mi casa al mes de haberlo pedido! Muy buenos! son de silicón suave pero muy cómodos. 🙂
J***n –
Rápido envío, producto muy cómodo, cumple con lo ofrecido. Lo recomiendo
A***n –
качественно
A***i –
Для apple наушников подходят